Shipping

The shipping costs are the following:

• Spain:  5,5 € for purchases below € 80. Delivery will be free of charge over 80 €.

• Europe EU: 6,5 € for purchases below € 150. Delivery will be free of charge over 150 €.

• Rest of the world: 10€ for purchases below € 150. Delivery will be free of charge over 150 €.

If shipping is not available to your country you can contact us first at the following e-mail address info.coloretas@gmail.com

The shipping costs include the packaging and processing.

For the Balearic & Canary Islands, Ceuta & Melilla the shipping will be done through the State Spanish Courier "Correos"

For Europe, United States & Canada the shipping will be done as an international shipping through the State Spanish Courier "Correos"

For Shippings outside the EU, Coloretas will not be responsible of import duties, local taxes and charges. They  are not included in the item price or shipping cost. These charges are the buyer's responsability.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

- Shippings are done through private courier and Spanish State Courier.

- Shipping costs include in any case the spanish IVA (spanish tax) but not any import duties, local taxes and charges

- Coloretas orders are given to the courier within a maximum of 72 hours. We don't take responsability for any delay in delivery caused by courier.

 

Shipments take approximately 48-72 hours ( 2-3 working days) to mainland Spain. For Balearic and Canary Islands, Ceuta and Melilla delivery could be delayed.
For Europe shippings the average time is 7-15  days.

For U.S. and Canada the shipping depends on the customs and duties, but it is usually around 15 days.
If you can provide us a delivery address where someone will be in safe working hours, your package will be easier to deliver and therefore will arrive sooner to you.


Delivery will be made ​​to the address specified by the customer, which may be different from their usual residence, It is possible to send to your workplace or even to a third person to whom you wish to make a gift . In any of the cases the identification of the buyer or the person to whom the article is addressed could be asked and a signature might be required. The shipping estimation shown in the page will be only taken as information. In case of exceeding the deadline originally estimated, Coloretas will not be responsible. However, Coloretas will endeavor to meet the deadline.

Return Policy

 

Any product to be changed or returned must be done with all original packaging and accessories, must be in new condition and correctly and safely wrapped. The item to be returned must be in the same condition in which it was sent. Items used will not be accepted, as well as damaged or broken items due to negligence or a careless use.

If you want to return or exchange an item get in contact before with us through the following e-mail address ( info.coloretas@gmail.com ) within 14 days starting from the day the item was received, telling us the reason why. Any returned or exchanged item must be previously authorized by Coloretas who will give a shipping address in the answer to the e-mail sent.

Please note that we may request for you to send pictures of damaged or defective items.

Shipping costs will not be covered by Coloretas unless it is dued to our mistake.

Coloretas will not give you the money back, therefore, you can exchange the product for a similar or another product of the same or higher price. We will create a voucher for you with the import of the returned products except for the shipping costs.

Your purchase is subjected to the Spanish laws. Both parts are dued to the courts of Madrid (Spain).

Customer Service

For any incident, claim or exercise of their rights, the User may send an email to the following address: info.coloretas@gmail.com