Terms and Conditions
These General Purchase Conditions regulate the use of the website www.coloretas.com. Coloretas is a registered trademark and reserves all rights of exploitation and use of both the trademark and the images. The use by the client of the services of the Coloretas internet store presupposes, in any case, adherence to the General Conditions of Purchase in the version published by Coloretas at the time of the purchase order. Therefore, it is convenient for the customer to read these General Conditions before proceeding to make a purchase.
Scope of the contract
These General Purchase Conditions apply to the sale of all Coloretas items through its website, to consumers to whom orders can be delivered. Coloretas reserves the right to cancel a user's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.
products
Coloretas reserves the right to decide, at any time, the Products that are offered to Users through the Store. In particular, Coloretas may at any time add new products to those offered or included in the Store, it being understood that unless otherwise provided, such new products will be governed by the provisions of these General Conditions. Likewise, Coloretas reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different classes of Products offered in the Store.
The Products included in the Store may present differences in shape, tone, size and composition to those exposed in the preview photographs of the store object, since in the case of handicraft products made with natural materials such as leaves and flowers, each product is different.
Delivery
Shipments take approximately 48-72 h (working days) for mainland Spain. For the Balearic Islands, the Canary Islands, Ceuta and Melilla, delivery could be delayed.
While for Europe the average term is 7-10 days. For the United States and Canada, the term depends on customs and tariffs, although it is usually around 15 working days.
If you provide us with a shipping address where someone will be during business hours, your package will be easier for us to deliver and therefore will arrive earlier.
The delivery will be made at the address indicated by the client, which may be different from that of his habitual residence, and can be sent to his place of work or even to a third person to whom he wishes to make a gift. In any of the cases, the identification of the buyer or the person to whom the article is addressed will be required, by means of an official document that identifies him and signature of the delivery note. The delivery time set on the page will be merely indicative. However, Coloretas will endeavor to respect this deadline, not being responsible in case of exceeding the initially estimated deadline.
Shipping
The shipping costs for Spain are as follows:
• Spain and Peninsular Portugal: € 5.5 for purchases under € 60 and free for purchases over € 60. Shipments through NACEX.
• Canary Islands, Balearic Islands, Ceuta and Melilla: € 5.5 and free for purchases over € 60. The shipment will be made by registered letter through the Post Office.
• Europe EU: € 6.5 for purchases under € 150 and free for purchases over € 150. The shipment will be made by international registered letter by Post.
• Rest of the world *: The shipment will be made by registered international letter by Post.
* If shipping is not available for your country, you can contact us through the mail info.coloretas@gmail.com
The price of shipping costs includes packaging and handling
For purchases destined for countries that do not belong to the European Union Coloretas is not responsible for the duties or taxes of each country. These must be paid by the recipient of the order.
The amount of these fees depends on the regulations of each country.
Terms:
- Shipments are made by courier service and Post.
- The shipping costs include in all cases the Value Added Tax (VAT), but no other taxes, fees, duties or surcharges.
- Coloretas delivers the orders to the courier service within a maximum period of 72 hours. We are not responsible for possible delivery delays caused by the courier service.
Delivery
Shipments take approximately 48-72 h (working days) for mainland Spain. For the Balearic Islands, the Canary Islands, Ceuta and Melilla, delivery could be delayed.
While for Europe the average term is 7-15 days. For the United States and Canada, the term depends on customs and tariffs, although it is usually around 20 working days.
If you provide us with a shipping address where someone will be during business hours, your package will be easier for us to deliver and therefore will arrive earlier.
The delivery will be made at the address indicated by the client, which may be different from that of his habitual residence, and can be sent to his place of work or even to a third person to whom he wishes to make a gift. In any of the cases, the identification of the buyer or the person to whom the article is addressed will be required, by means of an official document that identifies him and signature of the delivery note. The delivery time set on the page will be merely indicative. However, Coloretas will endeavor to respect this deadline, not being responsible in case of exceeding the initially estimated deadline.
Exchanges or returns
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Any product that you want to change or return must always be done with the original and intact packaging and labeling, conveniently packed in its original box and properly protected. The item to be returned must be in the same state in which it was received. Products that have been used, as well as damaged or broken as a result of lack of care or negligence will not be accepted.
If you want to make a change or return, contact us through the email address info.coloretas@gmail.com within a maximum period of 14 calendar days from receipt of the shipment indicating the reason. All returns must be previously authorized by Coloretas, who will indicate a shipping address in their response.
The return costs will be paid by the customer. In the event that the return is due to causes attributable to Coloretas (defective product or does not match the purchased reference), Coloretas will be responsible for collecting the products and / or changing them for the correct one, taking charge of the costs associated with this return and /or change.
Coloretas will not refund the amount of the purchase but you can make the change for a product of similar or higher cost. In these cases, Coloretas will make a voucher to the customer for the amount of the returned items, except for shipping costs.
Customer Service
For any incident, claim or exercise of their rights, the User may send an email to the address: info.coloretas@gmail.com